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Home Terms and conditions

Terms and conditions

Production and Delivery:
Please kindly notice that the production time of each product is around 14 working days.
After production , we will able to send the product to you by registered mail, for overseas ,
it takes around 7 days


Standard Free Delivery:
Delivery to overseas will be by registered airmail from Hong Kong Post Office for all items.
Please allow six to ten working days for delivery. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Goods will always require a signature on receipt of delivery. If you are likely to be out when the delivery arrives, you can specify an alternative delivery address during the order process.

Exchange Policy
KAZA is dedicated to provide the best service to customers. If the products you have received are damaged or different from what you have ordered, please contact us within 3 working days by email to info@kaza-deluxe.com

The burden of cost for exchange shipping fee will be borne by KAZA . That means including your item return postage fee ( by standard airmail only) , we will refund it back to you according to what you've paid on the return parcel postage fee. And to compensate your time lost, replacment item will be sent to you by SPEEDPOST . Because we want to try the best effort to offer the correct and good condition item to you asap.

All products have to be sent together with its accessories and have to be unused.

Exchange Procedures:

  1. Contact KAZA by Email within 7 days after item arriva.
  2. Mail back the product with all contens to the following address within 2 weeks


To: KAZA (Exchange Dept.)
Rm 1006 ,Block C, Delya Industrial Center ,#7 Shek Pai Tau Road, Tuen Mun, Hong Kong