1. Why you need a KAZA leather item ?
KAZA leather products are made using 100% carol badalassi leather from Tuscany, Italy. Our designs are timeless and classic so they’ll always compliment your unique personal style and make it that much more elegant and sophisticated. And, with a KAZA wallet, you’ll never have to worry about quality or durability – our products are made to last, guaranteed.
2. About placing order
After settle payment for your order, you will receive our email within 24 hours confirming your payment is received and we will inform you the expected ship out date. Such ship out date is for reference only, the actual date may be varied subject to weather condition, production status and material availability.
3. Customer inquiry
For any issue regarding to your order, please kindly send email to email@example.com along with your order number, our staff can reply you within 24 hours. Except Saturday and Sunday.
4. Delivery address
For all overseas buyer paid by paypal , please kindly notice we can only deliver the item to your Paypal registered address.
5. Customer responsibility
Once payment is done, any reason of refund will generate a 15% handling fee . However, if you buy the wrong item by accident, we can assist you to change the correct item, Just feel free to email us.
6. Production & Stock availability
In case the of stock is not available , it takes at least 14 days for production. If you need the item urgently or before a requested date, please email us for stock availability .
7. Duty tax and broker’s fee
For some countries there may be a need for customer to pay for the import tax or broker’s fee , it depends on the customs clearance policy of the consignee’s country. We have no control of it.
8. Quality assurance & Exchange Policy
KAZA is dedicated to provide the best service to customers. If the products you have received are damaged or different from what you have ordered, please contact us within 3 working days by email to firstname.lastname@example.org
The burden of cost for exchange shipping fee will be borne by KAZA . That means including your item return postage fee ( by standard airmail only) , we will refund it back to you according to what you’ve paid on the return parcel postage fee. And to compensate your time lost, replacment item will be sent to you by SPEEDPOST . Because we want to try the best effort to offer the correct and good condition item to you asap. Your satisfaction is guaranteed.
All products have to be sent together with its accessories and have to be unused.
- Contact KAZA by Email within 7 days after item arrival.
- Mail back the product with all contens to the following address within 2 weeks
To: KAZA (Exchange Dept.)
Rm 1006 ,Block C, Delya Industrial Center ,#7 Shek Pai Tau Road, Tuen Mun, Hong Kong.